Purpose and Scope
These General Terms and Conditions (hereinafter, 'GTC') govern the contractual relationship between Francisco Jacobo Sarmiento Pérez, owner of Qiklet, and the Businesses or registered users that contract platform services.
Businesses contract Qiklet as a SaaS tool to manage queues and turns. The end Consumer who gets a ticket at a Business does not contract the in-person product or service with Qiklet, without prejudice to directly contracting personal features such as Qiklet Passport.
Qiklet may only be used by people aged 18 or older. When you create your account, and whenever these terms or the Privacy Policy change, you declare that you are that age and accept the current version.
We keep a record of each acceptance, with the version accepted, the date and the moment it was given (sign-up, sign-in or payment), as proof of the contract.
Service Description
Qiklet provides Businesses with a SaaS (Software as a Service) platform for real-time queue and turn management, which includes:
- Digital queue management and ticket issuance.
- Administration panel for configuration and monitoring.
- Workstations for staff service.
- Public real-time turn monitor.
- Statistics and operational metrics.
- Push notifications to consumers (depending on contracted plan).
Businesses appear by default in the Qiklet public search with their name, business type, address, opening hours and service status. Each Business can turn this off in its settings; its queue page remains reachable by link or QR code.
Pricing and Billing
Prices for Business subscription plans and Qiklet Passport are shown before payment starts, with applicable taxes included. Any additional charges will be indicated before confirming the contract.
Billing is recurring (monthly or yearly) based on the chosen plan. Payments and payment method management are processed through Stripe.
Qiklet reserves the right to modify prices with a minimum of 30 calendar days' notice. Changes will not affect the current billing period.
Price transparency: all prices displayed on the platform include applicable taxes and break down any additional charges before payment confirmation.
Right of Withdrawal
If you buy the Qiklet Pasaporte as a consumer, you have 14 calendar days from the purchase to withdraw from the contract, without giving any reason.
To withdraw, press "Withdraw from the contract" in "My Pasaporte", on your profile. You can also send the form below, or any clear statement of your decision, to contact@qiklet.com.
We will refund everything you paid, without deducting the days used, to the same payment method and within 14 calendar days at the latest. We will confirm the withdrawal by email.
When you buy the Pasaporte, you expressly ask for the service to start straight away. You still keep the right of withdrawal during the 14 days, with a full refund.
You can cancel the Pasaporte renewal at any time from your profile. You keep access until the end of the paid period and are not charged again.
The right of withdrawal does not apply to Businesses, which contract in the course of their business or professional activity.
Model withdrawal form
Only complete and send this form if you wish to withdraw from the contract:
- To Francisco Jacobo Sarmiento Pérez (Qiklet), contact@qiklet.com:
- I hereby give notice that I withdraw from my contract for the following service: Qiklet Pasaporte.
- Purchased on: …
- Name of consumer: …
- Account email address: …
- Signature (only if this form is sent on paper) and date: …
Legal Warranty and Service Level
Qiklet will provide the digital service in accordance with the description offered, applicable law and the conditions of the contracted plan.
Qiklet is responsible for technical failures of the platform itself. Responsibility for in-person products, services or customer care provided by Businesses lies exclusively with them.
Service availability: unless a specific plan or contract states a different SLA, Qiklet will make reasonable efforts to keep the platform available and may carry out maintenance or necessary technical actions.
Party Responsibilities
Qiklet's Responsibilities
- Maintain the platform operational and secure.
- Process data in accordance with the GDPR.
- Manage and communicate security incidents where legally required.
- Provide technical support according to the contracted plan.
Business Responsibilities
- Use the platform in accordance with the terms of use.
- Ensure that the information provided is accurate and up to date.
- Comply with applicable regulations (consumer protection, health, etc.).
- Be solely responsible for the goods and services offered to Consumers.
- Display full prices (VAT included) for their services.
Duration and Contract Termination
The contract shall have the duration of the contracted plan (monthly or yearly) and shall renew automatically unless cancelled in advance when the subscription is configured as recurring.
The account holder can delete a business from their dashboard. Before confirming, Qiklet shows what happens with what was paid, depending on the case:
- Monthly plan: the business keeps working until the end of the month already paid and is deleted then. The current month is not refunded and nothing else is charged. Until that date, the deletion can be undone.
- Yearly plan: the subscription is canceled immediately and what was charged in the current subscription year is refunded, minus the months started valued at the plan's monthly price (without the yearly discount). The refund is never negative nor higher than what was charged, and it goes back to the same payment method.
- Free trial: the business is deleted immediately; nothing has been charged.
- Enterprise plan: as it has tailored terms, the refund is agreed with the customer.
Example: a yearly Multi-site plan of €1,429 deleted in its fourth month. 4 × €149 = €596 is deducted and €833 is refunded.
If, when the holder's last business is deleted, there is credit balance left on their account (for example, after moving to a cheaper plan), it is also refunded.
Moving to a more expensive yearly plan starts a new subscription year from that day, deducting the unused part of the previous plan.
If the subscription is canceled without the holder asking for the deletion (for example, because a payment could not be collected), the business is suspended for 14 days: blocked, but with its data. It can be reactivated by subscribing to the same plan again, without a trial period. After the 14 days, it is deleted.
Qiklet may suspend or terminate the contract immediately in case of serious breach of these GTC, without prejudice to any legal actions that may apply.
Dispute Resolution
For any complaint, the user may contact contact@qiklet.com. Qiklet will try to respond as soon as possible and, where consumer law applies, within a maximum of 15 calendar days.
These GTC are governed by Spanish law. In case of dispute, the parties submit to the Courts of Ingenio, without prejudice to any mandatory jurisdiction that may correspond to consumers or users.