Qiklet

Purpose and Scope

Qiklet is a real-time queue and turn management SaaS platform operating under a B2B2C (Business-to-Business-to-Consumer) model. The platform lets businesses and professionals organize customer service through digital tickets, monitors, workstations and operational metrics.

This legal notice governs the access to and use of the platform by users, both professional businesses (hereinafter, 'Businesses') and end consumers (hereinafter, 'Consumers').

Qiklet may request identification, tax and contact details from Businesses to activate accounts, manage billing, prevent fraudulent use and maintain operational traceability.

General Terms of Use

Accessing the platform grants the status of user and implies full acceptance of these conditions. If you disagree with any of them, you should refrain from using the platform.

Qiklet reserves the right to modify these conditions, effective from their publication. Continued use of the platform after modification implies acceptance of the new terms.

In particular, the following is prohibited:

Using the platform for fraudulent purposes or purposes contrary to the law.
Attempting to access restricted areas of the platform without authorization.
Introducing viruses, malicious code or other elements that could damage the system.
Impersonating other users or third parties.
Reverse engineering or decompiling any part of the platform.

Intellectual and Industrial Property

All content on the platform, including texts, graphics, images, logos, icons, software, source code and their compilation, is owned by Francisco Jacobo Sarmiento Pérez or its licensors, and is protected by Spanish and international intellectual and industrial property laws.

Reproduction, distribution, public communication, transformation or any other form of exploitation of the platform's content is prohibited without express written authorization.

Qiklet's Role Towards Businesses and Consumers

Qiklet provides the technological tool for turn management, but does not itself provide the in-person products or services offered by Businesses. In this regard:

Qiklet facilitates the connection between Businesses and Consumers, without being a party to the contractual relationships between them.
Qiklet is not responsible for the products, services or customer care provided by the Businesses using the platform.
Tax and contact details provided by Businesses are used for registration, billing, support and security.
Qiklet maintains an accessible contact channel for incidents related to the platform.
Businesses are solely responsible for complying with applicable regulations (including consumer protection regulations).

Limitation of Liability

Qiklet shall not be liable for damages arising from the use or inability to use the platform, nor from temporary technical failures that may occur.

Qiklet does not guarantee continuous and uninterrupted availability of the platform, and may perform maintenance without prior notice.

Applicable Law and Jurisdiction

These conditions are governed by Spanish law. For any dispute arising from the use of the platform, the parties submit to the Courts of Ingenio, without prejudice to any mandatory jurisdiction that may correspond to consumers or users.